Privacy Policy

1. Who we are

Operator: DEVOPS CODES PTE. LTD.
Registered in Singapore (UEN 202203289N)
10 Anson Road, #22-02 International Plaza, Singapore 079903

Privacy contact: support@pingmealive.com

2. Information we collect

Account and profile

• Email address and authentication identifiers (via Amazon Cognito).
• Optional profile details you provide (for example display name or phone number for SMS notifications).
• Time zone preference (used to align check-in days and reminder timing with your local schedule).
• Subscription / plan status (for example Free or Pro).

Check-in and escalation data

• Actions you create: schedule, status, pause state, and related settings.
• Recipient contact details you enter (email and/or phone) so we can deliver notices and unlock links.
• Check-in confirmations and timestamps needed to decide when to remind you or escalate.
• Push notification tokens (for example Expo push tokens) to send owner reminders on your devices.

Sealed messages (ciphertext only)

If you create a sealed message, encryption happens on your device. We store ciphertext and related metadata (for example recipient list, unlock link identifiers, and, if you attach a file, the encrypted file in private object storage). We do not store your passphrase, and we cannot read the plaintext of your sealed message or attached file. Unlock happens in the recipient’s browser using the passphrase you already shared with them.

If you choose optional email delivery of the passphrase, we may send that passphrase once by email to the recipients you selected for that action. We transmit it for delivery and do not keep it afterward in our databases. Prefer sharing the passphrase out of band if you do not want it to pass through email.

Device and diagnostics

• Basic technical logs (for example API request metadata and server error logs) to operate and secure the Service.
• Crash reports, performance diagnostics, and limited product metrics via Sentry (for example app version, device/platform, and error stacks). We configure this to avoid sending sealed-message plaintext or passphrases.
• App version and platform information needed for support and compatibility.

Payments

If you purchase a subscription, payment is processed by Apple App Store and/or Google Play. We use RevenueCat to manage entitlements and subscription status with those stores. We receive purchase/plan status; we do not receive your full payment card details.

3. How we use information

• Provide, maintain, and improve the Service.
• Send check-in reminders to you and escalation notices to your chosen recipients.
• Authenticate accounts and prevent abuse.
• Process subscriptions and enforce plan limits.
• Comply with law and respond to lawful requests.
• Communicate about the Service (for example security or product notices).

4. When we share information

We share information only as needed to run the Service:

• Recipients you name — notices and unlock links when escalation rules are met.
• Service providers — cloud infrastructure and messaging (for example Amazon Web Services for hosting, authentication, email, and SMS; Expo for push delivery; Sentry for crash and performance diagnostics; RevenueCat for subscription entitlements).
• App stores — Apple and Google for distribution and in-app purchases.
• Legal — when required by law or to protect rights, safety, and the Service.

We do not sell your personal information.

5. Retention

We keep account and action data while your account is active and as needed to provide the Service. You may delete an action or request account deletion at any time. Deleting an action or your account deletes that action’s record and any attached file.

After we notify your recipients that a check-in was missed (escalation), we delete that action and all related data 30 days after the notice. That includes the action record, the sealed message, the unlock link, and any attached file. Until that deletion, recipients can still open the link with the passphrase you shared. If you confirm the check-in after escalation, the 30-day deletion does not apply and the action stays until you delete it.

Some records may be retained for a limited period for security, backup, dispute, or legal obligations. Residual backups of deleted ciphertext expire on a normal rotation.

6. Security

We use industry-standard cloud security controls (encryption in transit, access controls, and least-privilege services). Sealed message plaintext is protected by client-side encryption; passphrases are never stored by us. No method of transmission or storage is perfectly secure.

7. Children’s privacy

The Service is not directed to children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children.

8. International processing

We are based in Singapore. Primary application data is hosted on Amazon Web Services in the Asia Pacific (Singapore) region (ap-southeast-1). Some providers may process data in other regions (for example where Expo, Sentry, RevenueCat, Apple, or Google operate). By using the Service you understand that your information may be processed outside your country, subject to applicable safeguards.

9. Your choices

• Access or update account details in the app.
• Delete actions or sealed content you no longer need.
• Delete your account in the app (Profile), or request deletion / ask privacy questions via support@pingmealive.com.
• Control notification permissions in your device settings.
• Manage store subscriptions in Google Play or the App Store.

10. Your rights (including EU / EEA)

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of personal information we hold about you, and to object to or restrict certain processing. EU/EEA users may also lodge a complaint with their local supervisory authority. To exercise these rights, use in-app account controls where available or email support@pingmealive.com.

11. Changes

We may update this Policy from time to time. We will change the “Last updated” date above and, when appropriate, provide additional notice in the app or by email.

12. Contact

DEVOPS CODES PTE. LTD.
Email: support@pingmealive.com

This page is provided for transparency and store compliance. It is not legal advice.