Terms of Use

1. Who we are

Operator: DEVOPS CODES PTE. LTD.
Registered in Singapore (UEN 202203289N)
10 Anson Road, #22-02 International Plaza, Singapore 079903

Contact: support@pingmealive.com

2. The service

PingMeAlive is a private check-in. You set a schedule. If you miss a check-in, we try to notify the people you named. You may also seal a message on your device so that those people can open it only after that notice, with a passphrase you share yourself.

The Service is not an emergency service, a medical device, or a guarantee that someone will be reached or will act. Email, SMS, and push delivery depend on your device, the stores, carriers, and the people you chose. You are responsible for the schedule, the recipients, and for testing that the setup works.

3. Your account

You need an account to create check-ins. You must give a valid email address and keep your sign-in details private. You are responsible for activity under your account. You must be old enough to form a contract where you live, and at least 13. The Service is not directed to children.

4. Check-ins and recipients

You choose the check-in interval, the time zone, and each recipient’s name and email address, phone number, or both. You confirm that you have a proper reason to send those people messages about you, and that the contact details are correct.

If a check-in is missed, we send the notice you configured. A paused check-in does not escalate while it is paused. You can delete a check-in in the app. Deleting your account or the app does not by itself cancel a store subscription (see section 7).

5. Sealed messages

If you seal a message, encryption happens on your device. We store ciphertext and related metadata, including the unlock link. We do not store the passphrase, and we cannot read the message or recover a forgotten passphrase. The recipient opens the link in a browser and types the passphrase you shared.

The unlock link is the real link for that check-in. The message stays sealed until a check-in is missed and we have notified your recipients. After that notice, the link can be used for 30 days. Then we delete that check-in, the sealed message, the unlock link, and any attached file. If you confirm the check-in after the notice, that 30-day deletion does not apply and the check-in stays until you delete it.

If you choose to email the passphrase, we send it once to the recipients on that check-in who have an email address. We transmit it for delivery and do not keep it in our databases. If you do not want it to pass through email, share it yourself. We do not put the passphrase in the check-in notice.

6. Free and Pro

You can use PingMeAlive without a subscription. Free includes one check-in and one recipient, by email only. Recipient SMS and a sealed photo or PDF are not included.

PingMeAlive Pro is the paid plan. It includes unlimited check-ins, more than one recipient, recipient SMS, and one sealed photo or PDF per check-in (maximum 10MB), encrypted with the same passphrase. The purchase screen in the app is the current description of what Pro includes.

When Pro ends, the account returns to Free. Check-ins you already created stay until you delete them or the retention rule in section 5 applies. Creating another check-in, adding recipients beyond the Free limit, sending recipient SMS, or adding a sealed attachment requires Pro. If a check-in depends on recipient SMS and the account is Free, that SMS is not sent.

7. PingMeAlive Pro subscriptions

PingMeAlive Pro is sold as an auto-renewable subscription by Apple on the App Store and by Google on Google Play. We do not charge your card ourselves. The app shows the offer before you confirm.

• Title: PingMeAlive Pro.
• Monthly: length of one month. It renews each month until you cancel.
• Yearly: length of one year. It renews each year until you cancel.
• Price: the price shown on the purchase screen in the app, in the currency of your Apple ID or Google account, plus any tax the store adds. That displayed price is the price of the subscription. There is no separate per-unit price.

Payment is charged to your Apple ID or Google account when you confirm the purchase. The subscription renews automatically unless you cancel at least 24 hours before the end of the current period. The store may charge the renewal within 24 hours before that period ends. There is no free trial unless the purchase screen says there is one.

Manage or cancel in your App Store or Google Play account settings, not by deleting the app or your PingMeAlive account. After you cancel, Pro continues until the end of the period you already paid for, then the account returns to Free. Restore a purchase from the Plan section of Profile in the app.

Refunds are handled by Apple or Google under their rules. We cannot issue a store refund. If the store refunds you, Pro ends when the store tells us the subscription is no longer active.

8. Store licenses

These terms govern the PingMeAlive service and PingMeAlive Pro. The store you downloaded the app from also has its own license.

• App Store: Apple’s Licensed Application End User License Agreement applies to that download.
• Google Play: the Google Play Terms of Service apply to that download.

If a store term conflicts with this page about the store’s billing or the store’s license of the app, the store term controls that conflict. This page still controls the PingMeAlive service.

9. Acceptable use

You agree not to:

• Break the law, or harass or threaten anyone, using the Service.
• Add a recipient you have no proper reason to contact, or upload someone else’s contact details to misuse them.
• Try to read another person’s sealed message, probe the Service, or interfere with its operation.
• Resell the Service or present it as an emergency-response product.

10. Availability

We provide the Service as it is, and we may change, pause, or stop parts of it. We do not promise uninterrupted delivery of a check-in, an email, an SMS, a push, or an unlock page. To the extent the law allows, we disclaim implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

11. Liability

To the extent the law allows, we are not liable for indirect, incidental, special, or consequential loss, or for a missed notice, a recipient who does not act, or a passphrase you cannot recover. Our total liability arising out of the Service in any 12-month period is limited to the amount you paid us for PingMeAlive Pro in that period, or, if you paid nothing, zero. Nothing in these terms limits liability that cannot legally be limited, including for death or personal injury caused by negligence, or for fraud.

Some places do not allow certain disclaimers or limits. In those places, the limits apply only as far as the law allows. You may have consumer rights that these terms cannot take away.

12. Ending use

You may stop using the Service and delete your account in Profile, or ask us at support@pingmealive.com. We may suspend or close an account that breaks these terms or puts the Service or other people at risk. Sections that by their nature should survive (including sealed-message limits, store billing already incurred, disclaimers, and liability) survive.

13. Law

These terms are governed by the laws of Singapore, excluding conflict-of-law rules. Courts in Singapore have exclusive jurisdiction, except that you may also bring a claim in the courts of your country of residence where the law gives you that right. If you downloaded the app from Apple, Apple and its subsidiaries are third-party beneficiaries of the App Store license and may enforce it.

14. Changes

We may update these terms. We will change the “Last updated” date above and, when appropriate, provide additional notice in the app or by email. If you keep using the Service after the update, the new terms apply. A change does not alter a store subscription period you have already paid for.

15. Contact

DEVOPS CODES PTE. LTD.
Email: support@pingmealive.com

This page is the Terms of Use for the Service and for PingMeAlive Pro. It is not legal advice.